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Many of us had a chance to relax as 2021 wound down. The insurance market seemed quiet then, too: growth in 2021 was steady at 2 percent, and the feared drop in profits due to COVID-19 did not fully materialize. Insurtechs may be innovative, but they are still a relatively small share of the market. And while the A-to-Z list of insurers has grown enormously—covering not just “Allianz to Zurich” but also “Amazon to Zhong An”—the industry has been spared a true …
A customer’s attention has been a rare commodity since long before the term “attention economy” entered the business lexicon. Wherever consumers are online, providers from all sectors are competing to get noticed. Staying visible is the name of the game, but it is becoming increasingly difficult as digitalization advances and delivers an ongoing clamor from companies in every conceivable industry vying for customers’ limited attention. At the end of every year, the battle …
While talent has been a top priority of the insurance industry for the past decade, the COVID-19 pandemic and the Great Attrition have created a new sense of urgency: a recent McKinsey global survey revealed that 40 percent of employees are considering changing jobs in the near term. In this new reality, insurance leaders must transform their talent models, develop new capabilities at scale and at pace, and embrace new ways of working. As part of our Asia Insurance Executive Roundtable
Digital ecosystems dominate headlines—as online worlds of experience that offer seamless access to a diverse set of products and services, as digital integrations of providers from different industries, and as real opportunities for insurers looking to expand their customer bases. By 2030, digital ecosystems will account for around €60 trillion in revenue worldwide, and the hopes attached to them are as vast as their potential. Meanwhile, insurers are still questioning their role in …
This year’s most-viewed insights from McKinsey’s Insurance Practice collectively take stock of emerging trends and offer perspectives on how insurers can compete, evolve, and increase their relevance in the next normal. Three major themes emerge: the urgency of technology modernization, the impact of climate change, and the imperative of effective business building. On technology and digital trends Insurance 2030—The impact of AI on the future of insurance As artificial …
After going virtual in 2020, InsureTech Connect (ITC), the largest gathering of insurance industry professionals in the world, returned in person to Las Vegas this year. The exhibit halls were full of more than 5,000 attendees representing a broad swath of the insurance industry, including investors, insurtech start-ups, solutions providers, brokers, distributors, and established carriers. As we talked with clients, listened to expert panelists, and walked from booth to booth, a number of …
Insurers often don’t get the credit they deserve from investors. Although a core group of insurers has delivered strong operational results, the sector’s share-price performance has lagged that of other financial companies. Consider that the performance of the KBW Nasdaq Insurance Index (KIX), which reflects the performance of US insurance companies, has not surpassed that of the Financial Select Sector SPDR Fund (XLF), which tracks the performance of all US financial-services …